ClickIT FAQs
We understand you may have several questions before starting a project with us, so here are the answers to some of the most common queries from our clients.
If you need further assistance, feel free to reach out
About ClickIT
What makes ClickIT the best tech partner?
We focus our team on delivering tailored digital solutions for every client’s needs through our engineering experts on a wide range of software technologies. We adapt and follow rigorous processes to deliver the best solutions.
Fostering a strong engineering culture, promoting continuous learning through workshops, certifications, boot camps, and more.
What types of industries does ClickIT support?
ClickIT supports a diverse range of industries, including:
- Healthcare
- Finance
- Data Analytics
- AI
- SaaS
- Retail & E-commerce
- IT and Software
- Federal Government
What Methodologies does ClickIT follow?
We adopt various methodologies to deliver exceptional services, such as following the pillars of customer satisfaction, implementing scaling-up strategies, and using our expertise in security compliance standards for every industry.
How does ClickIT make sure my project is kept confidential?
We take confidentiality seriously. Our engineers sign non-disclosure agreements (NDAs), and we follow strict security practices to protect your data. This includes compliance with standards such as PCI, HIPAA, and SOC2. The client owns everything worked on.
Locations & Availability
What is your location and business hours?
ClickIT operates in multiple time zones. Our business hours are PST, EST, and CST. We are always available to assist you whenever you need support.
Where are your engineers located?
Our engineers are all across LATAM, headquarters are located in Mexico and LA. We also have top talent in Chile, Colombia, Peru, Uruguay, Brazil, Venezuela, Argentina, and Ecuador, and we are expanding our talent in Europe, starting in Spain.
In which countries does ClickIT have clients?
We have clients all around the globe, including:
- North America
- United States
- Canada
- Mexico
- South America
- Uruguay
- Ecuador
- Paraguay
- Trinidad
- Europe
- Germany
- France
- United Kingdom
- Switzerland
- Spain
- Australia
- Asia
- Israel
Collaboration Process
Is there a minimum collaboration period?
Yes, we typically require a minimum of 6 months of collaboration.
How long does it take to hire an engineer?
On average, it takes 3 to 5 days to match you with the right engineer.
What are your collaboration models and how do they work?
We offer flexible service models, including:
With a collaborative approach focused on understanding your unique challenges and goals, we go from understanding your needs, creating a tailored strategy, implementing the solution ,and providing ongoing support.
Our team seamlessly integrates as an extension of yours, collaborating on your projects, participating in daily meetings, and reporting directly to your management team.
We assign a dedicated team of engineers to build your app from start to finish, ensuring every aspect is covered; we deliver a scalable product that meets your business needs.
Watch the video about how our IT Staff Augmentation works
What is the role of a Project Manager (PM) in ClickIT?
Our PMs act as the primary point of communication between clients and our engineering team, ensuring that projects are delivered on time and meet quality expectations.
They are always willing to help you through your project process, adapting to agile methodologies to ensure flexibility and continuous improvement.
Are the engineers part of ClickIT or my team?
Once you hire our engineers, they become an integral part of your team, adapting to, processes, tools, methodologies, and culture values, though they remain employees of ClickIT. Read more about our collaboration model in the following question.
How does ClickIT ensure customer satisfaction?
At ClickIT, customer satisfaction is our top priority. To achieve this, we follow a robust methodology based on 8 essential pillars that guide our processes and ensure we consistently provide excellence in our IT solutions:
- Delivery Time
- Technical Expertise
- Communication
- Added Value
- Emergency Response
- Company Culture
- Quality
- Availability
Expertise & Capabilities
What are your engineers specialized in, and what technologies do they use?
Our engineers specialize in DevOps, Software Development, Cloud solutions, Data Science, AI, and ML. They have expertise in the following technologies:
Software Technologies:
- Javascript (Node.js, React.js, Vue.js)
- PHP (Laravel)
- Python (Django, Flask)
- Java
- QA
- TypeScript
- Serverless
Data and AI Development
- MySQL
- MongoDB
- Amazon data pipeline
- AWS Redshift
- Apache Spark
- Apache Kafka
- Hadoop
- Tableau
- Apache airflow
- TensorFlow
- PyTorch
- AWS SageMaker
- AWS Bedrock
- AWS Kinesis
DevOps/Cloud
- AWS
- Azure
- Google Cloud
- Docker + ECS
- Docker + Kubernetes
- CI/CD
- Terraform
Security Compliance
- PCI
- HIPAA
- SOC2
- AWS Guard Duty
- AWS WAF
- AWS CloudTrail
- Azure DDoS
- Azure Advisor
- Synk
- OWAS ZAP
Discover more technologies we master in our tech stack site.
What kind of certifications or training do your engineers hold?
Our engineers hold various certifications and specialized training to ensure the highest standards in every project. These include:
- AWS certifications Associate
- SyOps administrator
- Cloud practitioner
- AWS Solutions Architect
- AWS AI Practitioner
- AWS Certified Machine Learning
- Terraform
- Certified associate
- Azure
- Azure Fundamentals
- SCRUM Master
- Project Management Professional (PMP)
We prioritize continuous learning to keep our engineers at the forefront of technology.
Are your engineers fluent in written and spoken English?
Yes, 90% of our engineers have a C1 level, we require all of our engineers to have at least a B1 level of English proficiency. Additionally, we provide ongoing English classes to ensure that our engineers can communicate clearly and effectively with our clients.
How does ClickIT ensure it has top talent?
We ensure top talent by implementing a thorough cultural fit assessment, technical evaluations, and customer satisfaction pillar review.
Also, when they are part of the ClickIT team, we prioritize their continuous learning, offering our engineers workshops, certifications, and other learning opportunities to keep boosting their technical expertise.
Have More Questions?
If you have any other questions or need more information, please contact us. We’re here to help.
