The Client Project
Better Car People specializes in providing support to customers seeking technical services for their vehicles through agents and chatbots.
They needed to facilitate technical support for vehicle owners, generative AI nodes, and custom AI Voice.
Requirements
We boost the AI capabilities of their core platform, focusing on improving conversational workflows, voice-to-text accuracy, and debugging capabilities.
Custom Voice-to-Text Model
Custom Text-to-Voice Solution
Generative AI Nodes Optimization
Optimize API Usage via Classification
Improve Niche-Specific Recognition
Debugging & Workflow Visibility
Implemented Services
ClickIT’s AI engineering team focused on strengthening both the Core platform’s built-in AI tools and custom-built models tailored to improve conversation quality, enhance multilingual support, and streamline workflows for agents and customers.
- Optimized the Core platform's generative AI nodes, applying advanced prompt engineering for better contextual responses.
- Built custom ASR (Whisper-based) and TTS models trained with automotive terminology to handle multilingual voice interactions.
- Integrated classification logic to filter and route car-related conversations, reducing unnecessary API calls.
- Developed workflows for custom form generation and management within Core's CMS.
- Improved Smart Assist debugging tool to make troubleshooting faster and more efficient.
Our Tech Stack
JavaScript
Python
AWS
Kore.ai
Next JS
MySQL
LLaMA 3.1
Gemini
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The Results
Our collaboration with Better Car People is ongoing; we provide
- 2 AI Developers
- 1 NLP Engineer
- 1 Net developer
From now on, we have achieved an AI-powered voice app with:
- A deep understanding of the Core platform’s native generative AI tools
- Optimization prompts, correcting poorly written rules,
- Improve the capture of previously unrecognized entities.
The team is now able to create generative AI nodes from scratch.
